Monday, December 14, 2009

Knowledge management in the public sector: stakeholder partnerships in the public policy development

Summary
This paper discusses the importance of the Knowledge Management in the public sector. The government has come to realise its importance since it plays a major role in coming up with a good public policy. A public policy is said to be effective through enhance decision making within public services. Developing a knowledge-based partnership is considered to be a critical success factor in creating, disseminating, transferring and applying the knowledge between the public sector and stakeholders. This is the KM process that needs to be practiced by the government and stakeholders to achieve greater participation and knowledge sharing. This is very important as the paper has stressed that knowledge is a core strategic asset. The partnership can result in coming up with issues as there will always be different views, misunderstanding and value-based disagreements. To have the desired results, communication must be knowledge-effective and providing a feedback will help resolved these issues. Both the government and stakeholders have their own capacity to develop a good public policy. Therefore, it is important to have an active participation in decision-making and to form a knowledge-based within partnership. This increases the collaboration but must be guided by KM goals and strategies. In this way, this can lead to effective and efficient means of sharing and transferring of knowledge. Thus, public policy becomes more effective.

Review
This paper has stressed the need for comprehensive KM within and in support of the public sector. It reveals that KM plays a vital role in the public sector for delivering an effective public policy through partnership with stakeholders. From the analysis of the issues as a cause of partnership, the commentator is suggesting to have a collaboration models between the public sector agencies themselves as well as between public sector and stakeholders. Deeper studies on KM in the public sector should be taken into consideration to look at ways of enhancing the public service delivery.

Posted by Chariebel Enerio for Knowledge Regiment
Article summary for Week 5, Class 7

Rooney, D. (2005). “Knowledge, Economy, Technology and Society: The Politics of Discourse”. Telematics and Informatics. 22(4), pp. 405-422.

Type of article: Empirical research

Keywords: Knowledge Management, Knowledge Society, WSIS, Public Policy, Technocracy, Knowledge Regiment

Summary (292 words):

This article aims to provide an outlook of how knowledge is treated in contemporary knowledge-related policy documents to audiences, particularly members of World Summit on the Information Society (WSIS) who concern about equity, preserving culture, justice, human right and so on.

By reviewing literatures, the author found that knowledge is an elusive thing which relates to language, culture, power and development. Knowledge societies are not industrial societies permeated by knowledge, but that knowledge societies are permeated by industrial values, which strongly associate with technology.

The empirical research is undertaken by using computer-based analysis applications (Leximancer and Pajeck) to analyze 1.3 million words corpus of knowledge-related policy documents from local, state, national and supranational institutions throughout the industrialized and industrializing world. The data collection process is based on the assumption that public and economic policies’ objective is to make society more knowledgeable and wise about business, culture and environment.

The results indicate that governance, technology and business are the most prominent clusters. Moreover, business cluster is less meaningfully connected to the other clusters, and no cluster that has knowledge as its central focus. The author concluded that current policy documents reflect the technocratic perception which emphasizes the technological and business aspect, and consider knowledge as a convenient vehicle without considering its nature and its connection with social, cultural and economic realms. The author provides three implications to contribute to WSIS objectives, which are (1) we need to choose what politics we want, the politics of emancipation of the politics of technocracy; (2) WSIS members can develop a better knowledge policy which reflect a social and cultural aspect of knowledge; (3) there is an opportunity for WSIS members to progress toward knowledge society by the discourse about knowledge that is not technocratic and unbalanced.

Review (108 words):

This article targets WSIS members, so it brings a specific perspective of humanitarian and culture aspects of knowledge. The author has carefully explained his methodology, and discussed his finding not only from computer-based generated results, but also from comprehensive examples to underpin his claim.

This article has show the manifest inclination and tendency of treating knowledge as a vehicle to achieve technological and business goals in public and economic policy documents. However, the author has not provided a strong evidence to change that inclination. Therefore, this article is appropriate for WSIS members who concern about humanity, culture and social network, but it is not convincing for other audiences.

By Minh Pham - Knowledge Regiment

Tuesday, December 1, 2009

MMIM503 - Lecture 4 Summary & Review

Article Name: A Framework of Knowledge Management Systems: Issues & Challenges for Theory and Practice.

Author: Jungpil Hahn, Mani R. Subramani

Publication: Knowledge Management Systems 


Keywords: Information in organizations, knowledge management, knowledge management systems, organizational behaviour, organizational learning.

Summary: (259 Words)

Knowledge management concepts and practices in organizations are increasingly becoming important and firms are making momentous IT investments in deploying knowledge management systems (KMS). Knowledge management is the systemic and organizationally specified process for acquiring, organizing, and communicating knowledge of employees so that other employees may make use of it to be more effective and productive in their work.This paper supplies an in depth research on knowledge management systems by proposing a developed framework called “Locus of Knowledge”. This framework is comprised of:- Document Repository (Data Warehousing)- Yellow Pages of Experts (Expertise Profiles and Databases)- Collaborative Filtering (Internets and Search Engines)- Electronic Discussion ForumThis framework provides a means to explore issues related to KMS and unifying dimensions underlying different types of KMS. As the basis of value creation increasingly depends on the influence of the intangible assets of firms, knowledge management systems (KMS) are emerging as powerful sources of competitive advantage. However, the general recognition of the importance of such systems seems to be accompanied by a technology-induced drive to implement systems with inadequate consideration of the fundamental knowledge problems that the KMS are likely to solve.The possibilities that authors have discussed and raised within this paper is all about the size and diversity of networks, the maintenance of knowledge flows, and the long term effects of the use of KMS. This will facilitate a framework for the organizations as a reference that would enhance the usability of Knowledge Management System to its fullest and will also open avenues for future perspectives.
Review: (105 Words)This article is one of unique writings from other articles. It portrays a sense of formal knowledge management framework and its methodology. One of the beauties about this article is that it explored positive, neutral and negative views of the topic and provided with clear evidences and investigations of each author.One of the few weaknesses of the articles is that it’s not targeting one particular audience and keeping the views quite general. Conclusion is well built but leaves me with few questions to explore and search, which is on the other hand, is productive for audience. Overall it’s a nice article and worth reading.
By Afraz from Knowledge_Regiment group